Privacy Policy

1. Information We Collect

Depending on the services you use, we may collect:

• Account information: name, email address, phone number, username, referral code, city, state, country, and account preferences.
• Identity and verification information: date of birth, BVN-related verification results, identification type and number, identity photographs, and other documents required for applicable verification levels or payment-provider checks.
• Wallet and transaction information: deposits, withdrawals, balances, payment references, fees, transaction status, P2P orders, adverts, trade evidence, dispute records, and reward activity.
• Task and marketplace information: submitted task proof, campaign participation, referrals, purchased services, reports, and communications with support.
• Technical information: device, browser, IP address, security logs, session information, and information needed to detect abuse or troubleshoot the platform.
• Communications: support requests, notifications, and feedback you send us.

We request information according to the features you use and the verification or legal requirements that apply. Do not submit another person's personal information unless you are authorised to do so.

2. How We Use Information

We may use information to:

• Create and administer accounts and provide requested services.
• Process wallet funding, payouts, withdrawals, purchases, and eligible transactions.
• Operate P2P adverts, orders, escrow-related workflows, trade evidence, and dispute handling.
• Administer tasks, campaigns, rewards, referrals, airtime and data purchases, bill payments, and social-media services.
• Complete identity checks, meet applicable legal obligations, and respond to legitimate provider requirements.
• Detect fraud, duplicate or abusive accounts, suspicious transactions, security threats, and violations of our rules.
• Send service messages, transaction updates, security alerts, and notifications you have enabled.
• Improve reliability, investigate errors, maintain records, and resolve complaints.

3. Legal Grounds for Processing

Where required by law, we process personal information on an applicable lawful basis, such as providing a requested service, complying with legal obligations, pursuing legitimate interests such as security and fraud prevention, or obtaining consent where consent is required. You may withdraw consent where processing relies on consent, subject to legal limitations and other applicable lawful grounds.

4. Identity Verification and Sensitive Information

Some wallet, payment, or account features may require identity verification. Where a provider supports BVN lookup or other KYC checks, information such as verification results, date of birth, identification details, and photographs may be processed to verify identity, satisfy provider requirements, prevent fraud, or meet applicable obligations.

Access to identity information should be limited to authorised personnel and service providers who need it for legitimate purposes. We do not intend to use identity documents for unrelated purposes. Some features may be unavailable if required verification is not completed.

5. Payments and Third-Party Providers

To deliver services, we may share necessary information with payment, identity-verification, hosting, database, file-storage, messaging, notification, and other technology providers. Depending on the transaction, these may include Payscribe, payment gateways, crypto payment providers, Firebase, Cloudinary, and OneSignal.

These providers may process information under their own terms and privacy notices. Their availability and processing practices are not entirely controlled by TaskFarm. We do not publish your payment credentials or identity documents to other users as a normal part of using the platform.

6. When We Share Information

We may disclose relevant information:

• To providers that process payments, verify identities, host the platform, or deliver notifications.
• To relevant trading participants when necessary to complete or resolve a P2P order, subject to the information displayed by the feature.
• To authorised staff and investigators handling fraud, account security, complaints, or disputes.
• To regulators, law-enforcement agencies, courts, or other parties where legally required or permitted.
• In connection with a business reorganisation, where permitted by law and subject to appropriate safeguards.

We do not sell personal information to advertisers. We seek to limit disclosures to information reasonably necessary for the relevant purpose.

7. Cookies, Logs, and Security

TaskFarm and its providers may use cookies, session storage, or similar technologies where needed for authentication, preferences, security, and platform operation. Technical logs may help identify errors, protect accounts, and investigate suspicious activity.

We use reasonable technical and organisational safeguards designed to protect information. No internet service or storage system can be guaranteed completely secure. Keep your password and authentication credentials private and report suspected unauthorised access.

8. Retention of Information

We retain information for as long as reasonably necessary to provide services, maintain financial and transaction records, manage disputes, enforce our terms, prevent fraud, and meet legal obligations. Retention periods depend on the type of information and the reason it was collected. Information may be deleted, anonymised, or securely retained when a legal or operational need remains.

9. Your Privacy Rights

Subject to applicable law, you may have rights to request access to your personal information, correction of inaccurate information, deletion, restriction or objection to certain processing, data portability, or withdrawal of consent where applicable. You may also have the right to complain to the relevant data protection authority.

To make a privacy request, contact support@taskfarm.xyz. We may need to verify your identity before acting on a request. Some records must be retained where the law permits or requires it.

10. International Processing

Some service providers may process or store information outside Nigeria. Where cross-border transfers occur, we will take steps required by applicable data protection law to provide appropriate safeguards.

11. Children's Privacy

TaskFarm is not intended for children who are not legally eligible to use the relevant financial, trading, or other services. Do not create an account or submit personal information if you are not eligible under the applicable terms and law. If we learn that information was collected unlawfully from a child, we will take appropriate steps.

12. Changes to This Policy

We may update this Privacy Policy as TaskFarm's services, providers, or legal obligations change. We will publish the updated version on this page and revise the date above. Where required, we will provide additional notice or seek consent.